W.E. Esber Policies
Rugs on Approval
We strongly encourage our customers to try the rugs in their home before they buy. There is no limit to the number of you can take to see in your home. Sometimes you will need to see them overnight or wait a few days for your friends opinions. If you can't manage to transport the rugs home yourself, we will deliver and show them in your home.
We will bring rugs to locations within 3-4 hours of State College. That means for over 70 years we have been servicing towns such as Bradford, St Marys, Johnstown, Dubios, Mechaniscburg, Williamsport, and Lewisburg. We also pick up and deliver rugs for cleaning in all of these towns.
We strive to offer customers an opputunity to try selected rugs before a purchase. Therefore, returns are rare at Esber Rugs.
Rugs Purchased from Our In-store Inventory:
Within 1 week of the date of purchase, you can return the rug for a full refund assuming the rug has no damage or shows no wear from use.
Between 2 and 4 weeks from the date of purchase, you can return the rug for a store credit assuming the rug has no damage or shows no wear from use.
After 4 weeks from the date of purchase, while we are not accepting returns, will evaluate the rug and try to find a solution that will make the customer happy.
Rugs Purchased by a Special Order:
A Special Order Purchases can not be returned
Rugs Purchased on Sale:
All sales are final for discounted rugs or sale rugs.